Reactive Helpdesk Scheduler

Key Responsibilities:

• Plan, schedule and co-ordinate the attendance and completion of reactive tasks with in-house engineering team and database of sub-contractors as required
• Prioritise tasks based on customer SLA, safety or operational impact
• Use of CAFM system to update and maintain task records with live status
• Oversee the end-to-end progression of works, from receipt of job orders through to practical completion and submission for financial review
• Assist Helpdesk Supervisor for review and monitoring on job completion, backlog, and resource utilisation

Knowledge and Skills:

• Experience in a maintenance scheduling, planning, or coordination role
• Ability to manage high volumes of work in a fast-moving setting
• Confident in use of CAFM systems
• Excellent organisational and time-management skills
• Comfortable prioritising under pressure and adapting to last-minute changes

Working hours: 40 hours per week to cover an 8-hour shift between 7:30 – 5pm. 

Late cover is on a rota basis.