Administrative Apprentice

The job will also be carried out alongside the Customer Service Practitioner Level 2 Standard Apprenticeship

Course Content:

The course includes:

• Understanding Customers
• Organisational Awareness
• Regulations and Legislation
• Systems and Resources
• Role and Responsibility
• Customer Experience
• Product and Service Knowledge

Entry Requirements:

• GCSE grades 4 (C) or above in at least five subjects but must include Mathematics and English Language
• Work related experience and other sector related qualifications will be considered for mature applicants
• Ideally you will be working in building services or a related sector
• GCSE English Language (Grade 4 (C) or above)
• GCSE Mathematics (Grade 4 (C) or above)

Duties:

• Providing general administrative support to the team
• Handling incoming calls and emails with professionalism
• Managing data entry and maintaining accurate records
• Supporting document preparation and filing
• Assisting with scheduling meetings and organising office logistics
• Engaging with internal teams and clients to ensure smooth communication

Qualifications & Experience:

• Has good knowledge of Microsoft Excel and general IT systems
• Communicates clearly and confidently, both face-to-face and over the phone
• Enjoys working as part of a team and contributing to shared goals
• Is proactive, organised, and detail-focused
• Brings a positive, “can-do” attitude to the workplace