Reactive Helpdesk Scheduler

Main Role:

• Managing engineer diaries and prioritising work orders for timely completion of tasks within KPI
• Making and receiving phone calls
• Updating work orders
• Providing up-to-date information on task status to the client and internal stakeholders
• Prioritising urgent tasks and statutory works
• Liaising with contractors alongside the internal engineering team

Knowledge and Skills:

• Ability to thrive in a fast-paced environment
• Effective communicator
• Ability to multi-task
• Experience working in a scheduling role is desirable
• Good level of IT skills and literacy
• Proven experience with excellent customer service skills job